Ensuring every step in the treatment process counts.

Recovery Metrics is a clinical outcomes and workflow platform designed for medical and allied health teams across private practice, community services, hospitals, and telehealth. If you deliver care and need routine outcome monitoring, measurement-based care, and clinical decision support—with minimal disruption to your current software—this is for you. 

• Medical practitioners: General Practitioners (GPs), psychiatrists, paediatricians, surgeons, rehabilitation and pain specialists, nurses, and nurse practitioners.
• Mental health practitioners: Psychologists, counsellors, social workers. 
• Allied health practitioners: Dietitians, physiotherapists, exercise physiologists, chiropractors, podiatrists, speech pathologists, occupational therapists. 
• Care settings & roles: Practice managers, multidisciplinary clinics, residential and day programs, NDIS providers, community health, hospital outpatient teams, health retreats, and telehealth services.

Routine Outcome Monitoring (ROM; also commonly referred to as Measurement Based Care [MBC], Feedback-Informed Therapy [FIT], session-by-session monitoring and deliberate practice) refers to the regular and systematic collection of scientifically-validated measures about a person’s progress throughout and experience during the course of treatment. This measures are often referred to as Patient-Reported Outcome Measures (PROMs) and Patient-Reported Experience Measures (PREMs). 

Routine Outcome Monitoring is one of the most effective strategies to improve the quality, efficiency, and impact of healthcare. 

✅ Better Outcomes: Routinely tracking progress helps identify what’s working and what’s not, enabling timely adjustments to care.
✅ Stronger Therapeutic Alliance: Engaging patients in monitoring builds trust, shared decision-making, and collaboration.
✅ Reduced Cancellation and Drop-Out Rates: When patients see their progress (or lack thereof), they’re more likely to stay engaged in care.
✅ Improved Accountability & Clinical Performance: Clinicians and services can identify and actively address areas for improvement whilst also being able to demonstrate their effectiveness.
✅ Essential for Funding & Compliance: Especially in value-based care models, being able to show measurable outcomes is critical for sustainability and growth.

Measurement-Based Care (MBC) is the routine use of standardised assessments (including PROMs and PREMs) to track a patient’s symptoms, progress, and experience throughout treatment. It allows clinicians to make informed, real-time decisions based on data - improving outcomes and engagement.

PROMs (Patient-Reported Outcome Measures) assess changes in a patient's symptoms or functioning. PREMs (Patient-Reported Experience Measures) capture how a patient experiences their care. Together, they provide a comprehensive view of treatment effectiveness and quality.

A Clinical Decision Support System (CDSS) is a digital tool that provides clinicians with real-time insights and recommendations to support diagnostic and treatment decisions. 

Unlike other outcome monitoring solutions:

1. Recovery Metrics integrates with your exisiting practice management software, removing the need for double-up data entry into another, seperate system.

2. Psychometric questionnaires and patient satisfaction surveys are linked to the patients' appointments and automatically sent before/after scheduled appointments.

3. Data is collected and collated from a variety of different sources including (but not limited to) practitioner notes, patient reported outcomes, GP monitoring*.

4. Practitioners are alerted to high risk responses as well as patients at risk of treatment dropout and treatment progress deemed to be slower than expected. 

5. Our solution has demonstrated a 100% questionnaire response rate in real-life trials. 

This is just the beginning! We have so much more planned for our future feature rollouts. 

Recovery Metrics is currently integrated with Nookal, Cliniko, and Coreplus. Integrations with Halaxy, PracSuite, and Splose are to be released later this year. You can request integration with other software systems here.

Just as is the case with the data entered into your practice management software - we are the custodians of your data, but you retain full ownership. We've implemented comprehensive measures to ensure that you manage your information securely and confidentially. Our commitment to safeguarding your privacy is unwavering, and we maintain strong physical, electronic, and procedural protections to keep your personal information safe under our care.

PDF summaries of all data collected by Recovery Metrics are saved to the relevant patient file in your practices' current management software and can be exported from your software in the same way that other patient documents and files are exported. 

If you require your data to be exported in another format, please lodge a request with us here. 

We welcome your suggestions for adding new assessments relevant to the treatment of psychological/psychiatric disorders and physical-health concerns. Please submit your suggestions here. Assessments will added based on user demand and copyright permissions. If a particular assessment is crucial for your practice, we offer a fast-tracking option. Please contact us here for more information. 

We prioritise privacy and security, utilising advanced 256-bit encryption to safeguard your data. Our practices meet or exceed the standards established by the Australian Privacy Principles and GDPR. Please refer to our Privacy Policy and Data Security policies for more information.