Privacy Policy

 In this Privacy Policy, 'us' 'we' or 'our' means Recovery Metrics ([ACN 671 766 279]). We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose personal information.  

Recovery Metrics complies with Australian Privacy Principles and The Australian Privacy Act which govern the standards and obligations Australian organisations are legally obligated to adhere to regarding: 

• the collection, use and disclosure of personal information, 
• an organisation or agency’s governance and accountability, 
• integrity and correction of personal information, and
• the rights of individuals to access their personal information.

More information about privacy law is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Collection and Use of Personal Information

We gather and store various types of personal information to enhance our services, maintain security, and optimise functionality. When you access our website, platform, or related services, we collect the personal information outlined below. This includes general personal details, payment and billing information, patient information, device specifics, and other relevant details that enable us to deliver and improve our products and services.  If you choose not to provide certain details, it may affect our ability to fully deliver our services.

Personal Information Collected:

• General personal information: This includes identifiable details such as your name and contact information.
• Additional information provided by users: This includes any details shared through surveys, direct interactions on our website or platform, or indirectly via linked accounts and online interactions.
• Payment and billing information: To facilitate transactions or process payments on your behalf, we may collect financial details such as credit card information and bank account details. 
• Patient information: We collect and securely store patient information for the purposes of service delivery. We are committed to ensuring patient-identifiable data is not used for any purpose beyond the core functionality of our platform, in accordance with data protection standards.The information collected can include: 

                                                      * Contact details (e.g., name, email, phone number)

                                                      * Medical conditions and treatment history

                                                      * Psychometric scores and assessment data 

• Device information: We may collect technical details about the devices you use, such as device ID, type, geographic location, IP address, browser type, and system activity. This helps us ensure platform compatibility, improve performance, and enhance security.
• De-identified data for service improvement: To enhance our platform and user experience, we may aggregate and de-identify general user information for analysis. This means personal identifiers are removed to prevent individual identification. De-identified data is used strictly for improving services and providing valuable insights to users.

Use of Personal Information:

We collect and use information to provide, enhance, and secure our products and services.

• Access: Enable users to access and use our website, platform, and related services.
• Improvement: Enhance the design, performance, and functionality of our platform through analytics, service management, and marketing strategies.   
• Healthcare services: Support the delivery of healthcare services by facilitating practitioner access to relevant patient data.
• De-identified data for platform functions & improvement: De-identified or aggregated data may be used to develop platform features and improve functionality. 
• Support: Provide technical assistance, security updates, and service notifications, including system alerts and account reminders.   
• Communication: Contact users regarding important platform updates, service changes, or account-related information.   
• Marketing: Share relevant promotional messages, service updates, and content of potential interest to users. We may send you direct marketing communications and information about our services or products. We'll always conduct our marketing practices in accordance with privacy laws and other applicable laws.

Disclosure of Personal Information:

We may share your personal information with:

• our employees and affiliated companies,
• third-party service providers and suppliers (including those that assist with the operation of our platform, websites, and business),
• professional advisors and agents,
• payment processors (such as merchants handling card transactions),
• any parties to whom we transfer our assets or business (or parts of it),
• specific third parties you have authorised to receive your information, as well as those involved in providing healthcare services, and
• other entities, including government agencies, regulatory authorities, or law enforcement, as required or permitted by law.

Your Personal Information Choices:

You can visit the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain features of the Site or the Services.

You can opt-out at any time from our marketing communications here.

Recovery Metrics collects anonymous data to enhance our services and to support research and evaluation efforts. If you’d prefer not to share your data for these purposes, you can opt out here.

Protection and Storage of Personal Information:

We recognise the importance of protecting your data and are fully dedicated to ensuring its security and privacy. We have implemented robust measures to ensure your information is managed securely and kept confidential. 

All personal information is stored securely in Australia. Please be aware that certain features of our platform rely on third-party services, which may have servers located in different countries. When we engage these services, we ensure that appropriate data processing agreements are in place. 

Your Rights to Your Personal Information:

You have the right to access, correct, or update your personal information at any time. We aim to formally respond to all requests within 30 days. If you have questions, concerns or complaints about how we handle your data or your privacy, please contact us. We take your concerns seriously and will address any issues as quickly as possible.

Changes to this Policy:

From time to time, we may review and update this Privacy Policy. Revised versions will be updated on this website and will be effective once posted.