Mental Health PROMs
Patient Experience Measures PREMs
Physical Health PROMs
Mental Health Patient-Reported Outcome Measures (PROMs) are standardised, validated questionnaires that capture a person’s mental-health symptoms, functioning, and wellbeing from their own perspective, providing a structured way to track progress over time.
Physical Health PROMs
Patient Experience Measures PREMs
Physical Health PROMs
Physical Health Patient-Reported Outcome Measures (PROMs) are standardised, validated questionnaires that capture a person’s physical symptoms, functioning, and quality of life from their perspective, enabling structured tracking of progress over time.
Patient Experience Measures PREMs
Patient Experience Measures PREMs
Patient Experience Measures PREMs
Patient-Reported Experience Measures (PREMs) are standardised tools that capture a patient’s experience of care from their perspective, enabling structured feedback to improve engagement and service quality.
1. Improve treatment outcomes
The process of regularly administering, reviewing, and responding to PROMs and PREMs has been shown to improve outcomes and accelerate progress, with better results achieved more quickly. By making patient progress and experience visible in real time, this enables earlier identification of those who are not improving or are deteriorating, allowing for more timely and effective intervention.
2. Reduce patient turnover
Giving patients a voice and actively involving them in their treatment is not only empowering but also improves engagement - leading to higher treatment completion rates, reduced cancellations, and fewer premature dropouts. By making patient progress visible in real time, it also helps optimise practitioner diaries, reduce unused appointments, and ensure the right patients are seen at the right time - ultimately improving access and reducing waiting times for care.
3. Meet compliance and reporting requirements
Recovery Metrics supports clinicians to meet increasing third-party and regulatory requirements (e.g., WorkCover/WorkSafe, NDIS, Medicare, and private insurers in Australia, as well as National Health Service (NHS), IAPT/Talking Therapies, and private payers in the UK). With growing expectations to demonstrate treatment effectiveness, maintain accurate clinical documentation, and evidence quality of care under professional standards and codes of conduct, many practitioners lack the tools to efficiently capture, track, and report outcomes.
4. Give clinicians their time back
Practitioners don’t have the tools required to support this, leading to increased administrative burden, compliance risk, reduced billable time, missed third-party payments, and increased practitioner burnout.
By providing a solution that automates and integrates these processes, clinicians gain valuable time back to focus on delivering care, increase their capacity to see more clients, improve utilisation of practitioner diaries, and ultimately help reduce waiting times for treatment.